F.I.N.E. = faulty, inferior, no good, erroneous

I am a huge fan of  Patrick Williams.  He is an expert in communication and building relationships.  Yes, he is a salesman extra ordinare.  I subscribe to Patrick's "Sales Tip of the Day."  He has some real gems of information on how to care for customers, energize yourself, & the importance of knowing-really knowing your craft.  (See his contact information below).

Several months ago Patrick sent out this little gem.  I know that I am guilty of saying "fine" when what I really mean is "NO! IT IS NOT FINE."   

Read on about F.I.N.E.  Although Partick uses the example of a poor experience at a restaruant, the principle rings true for workplace encounters too.  Finally, take Patrick's advice and move to solutions!

F.I.N.E.

Have you ever had a less than perfect experience at a restaurant??

Not so bad that you complained about anything, but not the best quality either.  And when the server came around to ask how everything was, you just answered "fine" rather than reveal what you really thought.

We both know that "fine" is not good.

Fine is the enemy of fantastic.

F.I.N.E. stands for "faulty, inferior, no good, erroneous".

Have any of your customers said that your product, service or treatment was just "fine'?  Whenever that happens, you can bet that something is not quite right.  

If you want to keep that customer, dig a little deeper to uncover the problem so you can fix it.

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REQUEST LINE IS OPEN - Got a sales or marketing challenge?  Send an email with the details, and I'll share some ideas in a future sales tip.

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Patrick Williams, Hit-Maker 
Helping people and businesses be #1 in their market!
http://www.YouRockCommunications.com  ·  253-318-7503

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